BISMARCK (KFGO) – North Dakota drivers can now spend less time waiting in line thanks to a new scheduling and check-in system rolled out by the state.
The North Dakota Department of Transportation announced the upgrade to streamline visits for driver and vehicle services across the state. The goal is to make trips to local branch offices faster, smoother, and more convenient for the public.
Under the new system, customers can sign up to receive text and email reminders before their appointments. State transportation officials say these alerts should cut down on missed appointments and keep daily schedules moving on time.
Visiting an office in person will also look a little different. Several branch locations are adding touch-screen kiosks where visitors can check in, join a digital queue, and view real-time updates. The system can also send text alerts straight to a customer’s phone, letting them know where they stand in line and when their turn is coming up.
Brad Schaffer, director of driver and vehicle services for the department, said the changes will help branches handle daily traffic more effectively.
“We are excited to roll out the new scheduling system,” Schaffer said. “This upgrade will allow our offices to run more efficiently and enable us to better serve our customers.”
Residents do not need to wait for regular business hours to book a slot. Appointments can be scheduled 24 hours a day on the department’s website at dot.nd.gov.
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